Privacy Policy

1. Introduction

True Charge (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our EV Charger Compliance Testing System.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Full name and email address
• Organization and role information
• License numbers (for RSA users)
• Phone numbers and contact details
• Profile pictures and company logos

2.2 Regulatory and Compliance Data

• Site information (addresses, coordinates, photos)
• Charger/EVSE technical specifications and test results
• Registration forms and certification documents
• Test reports and inspection data
• Digital signatures and timestamps

2.3 Usage Information

• Log data (IP addresses, browser type, access times)
• Device information and operating system
• Actions performed within the application

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our compliance testing services
• Process and manage regulatory submissions and reviews
• Facilitate communication between stakeholders (RSAs, Counties, Owners)
• Maintain audit trails for regulatory compliance
• Ensure data integrity and security
• Comply with legal obligations and regulatory requirements
• Prevent fraud and unauthorized access

4. Data Sharing and Disclosure

4.1 Authorized Users

Your data is shared with authorized users based on their role and jurisdiction:

• County W&M officials can view data for their county
• RSAs can view data for sites they manage
• EVSE Owners can view data for their sites

4.2 Legal Requirements

We may disclose your information when required by law, regulation, or legal process.

4.3 Third-Party Services

We use third-party service providers for hosting, data storage, and email delivery. Their privacy policies apply to data stored on their infrastructure.

5. Data Security

We implement industry-standard security measures including:

• Encryption in transit and at rest
• Role-based access control (RBAC)
• Row-level security policies
• Audit logging of all critical actions
• Regular security assessments

6. Your Rights (GDPR/CCPA)

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Data Portability: Export your data in a machine-readable format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact your system administrator or use the data export/deletion features available in your account settings.

7. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory retention requirements
• Resolve disputes and enforce agreements

Regulatory compliance data (test reports, registrations) may be retained for extended periods as required by Weights & Measures regulations.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy periodically. We will notify you of material changes by posting the new policy with an updated “Last Updated” date.

10. Contact Information

For questions about this privacy policy or our data practices, please contact your system administrator or the designated privacy officer for your organization.

11. Cookies and Tracking

We use essential cookies for authentication and session management. No third-party tracking cookies are currently used for advertising purposes.

12. International Data Transfers

Your data may be stored and processed in data centers located in different jurisdictions. We ensure appropriate safeguards are in place for international data transfers.